Frequently Asked Questions

1.     What is a compatible toner cartridge?

A compatible toner cartridge is a new toner cartridge manufactured by a third party.
It is guaranteed to be as good as your original laser printertoner cartridge. The toner cartridge is manufactured to the exact specifications of your laser printer.

2.       What is the difference between OEM Cartridge and Compatible Cartridge?

There is no difference at all; Smart-ink cartridges are made to OEM standards and specifications. This ensures that the performance, yield (page count) and quality are same and in some models yield count is even better than OEM similar models.

3.       Are all compatible toner cartridges the same?

Compatible toner cartridges are not created equal. Reputable toner cartridge companies test their compatible toner cartridges very carefully to insure you will get the same quality and number of pages as your original toner cartridge. The company money back guarantee and shelf life guarantee are usually good indicators of the quality of the compatible toner cartridge.

4.       Why should we switch to Smart-ink Premium Toner Cartridge?

The cost saving factor gives you extra savings without compromising on the performance and quality. You will get the same quality and number of pages from a good compatible toner cartridge at nearly 25% less the cost of an OEM toner cartridge.

5.       What is Premium Toner Cartridge?

Premium Toner Cartridge is a new toner cartridge manufactured by a third party. It is guaranteed to be as good as your original laser printer toner cartridge. The toner cartridge is manufactured to the exact specifications of your laser printer.

6.       How are compatible toner cartridges different from just a few years ago?

The technology used to produce compatible toner cartridges is now as good as the technology used to create OEM toner cartridges. The days of drill and fill are over. Reputable toner companies use many of the same components as outlined in OEM specifications, i.e., toner, new drums, etc.

7.       Will a compatible Toner Cartridge void my printer's warranty?

No, the following text is taken from HP's website:

"HP LaserJet and Color LaserJet Printer Families - Use of Non-HP Print Cartridges

Non-HP print cartridges include new, re-manufactured, and refilled print cartridges from other vendors. The use of non-HP print cartridges does not affect either the warranty or any maintenance contract purchased from Hewlett-Packard."

8.       What do OEM manufacturers say about compatible toner cartridges?

Most major laser printer companies spend a lot of money trying to convince you to purchase only their toner cartridges. They are quick to criticize the use of compatible toner cartridges from third party vendors. I think it is ironic that many of these major printer companies are now selling their own recycled cartridges... AND you're still paying full retail price for them! Check the fine print on the package. It will state the cartridge is made from new and recycled parts! rollers, etc.

9.       Does the compatible toner cartridge print the same page yield of original ones?


It will depend on the toner cartridge you buy. The industry standard is 5% page coverage. You can adjust density and resolution to maximize your printer performance. OEM toner cartridge is rated for a certain number of pages at 5% page coverage in which would be comparable to brief memo, small body of text and closure. As most users print pages with more graphics, gray scales and large amounts of text, which result using more toner (average about 7% page coverage) to print the images. Moreover, the actual yields and rated yields often vary due to different operating environment. If typical users print 7% page coverage, which it has already reduced the yield by about 40%. Hence, for OEM toner cartridge is rated for 10,000 pages, you will most likely get around 6,000 pages on average.

10.       Can a compatible toner cartridge damage my laser printer?

A toner cartridge can do very little damage to a laser printer. It is possible, but highly unlikely, for a toner cartridge to leak and cause streaking on your paper. However, a simple cleaning and replacement of the toner cartridge will resolve the problem.

11.  Do you guarantee your toner cartridges?

Yes, we guarantee our toner cartridge to perform to the highest standards. We provide 100% satisfaction and 100% money back guaranteed to all our premium toner cartridges. For a period of two year from the purchase of any product from Smart-Ink, we guarantee that under normal use and storage conditions, our products performance will reach our specification.

If you encounter problem with our products, please contact your Smart-ink representative with the proof of the product problem. We will resolve quickly.

Besides, we warrant that under normal use and service conditions, Smart-Ink toner cartridge, will not cause damage, abnormal wear or deterioration to printers, copiers, or fax machines in which the products are used.

12.  Are your toner cartridges sealed to prevent leakage?

Our toner cartridges are all sealed before they are sent to our customers. Our plastic seal is very similar to OEMs where you will have to pull the seal before printing. By having these seal in our toner cartridge, this can prevent leakage during transit and ensure our customer will not receive a package with toner filled inside the box due to leakage during shipment.

13.   How do I help the environment if I have Compatible toner cartridges for my laser jet printer?

Each empty toner cartridge adds approximately 4 pounds of waste to a landfill. Because the cartridge is primarily composed of plastic, it will take over 1,000 years to decompose. In addition, it takes three quarts of oil to manufacture a new toner cartridge. The economy will save over twenty million gallons of oil a year because of compatible and remanufactured toner cartridges.

14.  Is bulk or volume discounts available?

Yes, volume discounts are available. Please email us at for more information.

15.   What is the shelf life of a compatible toner cartridge?

Most compatible toner cartridges are guaranteed for at least one year. Don't purchase toner cartridges from companies that offer less than a one year warranty.

16.  What are the recommended storage conditions for Toners?

Recommended environmental conditions

Cartridge life

2 years from production date if unopened
Within 6 months after opening package at 25°c

Operating Temperature

Operating humidity

Ideal: room temperature (no extremes)
Min: 10 degrees Celsius
Max: 35 degrees Celsius
15 to 85% RH

Storage Temperature

Storage humidity

Min: -20 degrees Celsius
Max: 40 degrees Celsius
15 to 85% RH

Altitude Restrictions

Max: 8,200 ft